Frequently Asked Questions

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I'm getting an error during rendering/export/Make Movie. What should I do?

If you're encountering an error while making your final movie (rendering), please check the items below.

Some of the items below will not solve the problem, but merely isolate it. If you cannot get your movie to render the way you want it to, please report the problem to us at

Windows and Mac OS

If rendering fails at the same place each time, try disabling adaptive blur for the large images in your document. Disable adaptive blur by selecting a photo in the timeline, select the Photo tab in the inspector, and change the adaptive blur setting to none.

If that doesn't work, you can try removing large images from your document.

You can also try removing titles, audio, and graphics from your timeline.

Windows Only

Try rendering to Windows Media file format. Sometimes rendering to AVI or QuickTime on Windows is problematic due to codec conflicts and software updates.

Also, if you're rendering to QuickTime on Windows, please make sure your version of QuickTime is the latest version available.

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